Privacy Policy

The controller responsible for your personal data is Soul In Lines.

For any privacy or data-protection question, you can reach us at [email protected].

Tax number (NIF): [to be completed] · Address: [to be completed]

When you complete the contact form on our website, we collect:

• Name
• Email address
• Phone number (optional)
• Project type
• The message you write to us

As you browse the website, some technical and usage data is collected automatically, through cookies and similar technologies:

• IP address (anonymised by Google Analytics)
• Device type, browser, and operating system
• Pages visited, time on page, and referral source
• Language and approximate location (country/region)

We process your personal data for the following purposes:

• To respond to your enquiries and requests for a quote — based on pre-contractual steps taken at your request and on our legitimate interest;
• To communicate with you about your project;
• To understand how the website is used and improve your experience — based on your consent (analytics cookies);
• To comply with legal obligations to which we are subject.

Our website uses Google Analytics, an analytics service provided by Google, to understand how visitors use the site. This tool relies on cookies — small files stored on your device.

Analytics cookies help us learn, for example, which pages are most visited. We do not use this data to identify you personally.

You can block or delete cookies in your browser settings. You can also install the Google Analytics opt-out add-on, available at tools.google.com/dlpage/gaoptout.

We do not sell or rent your personal data to third parties. To provide our services, we rely on providers that process data on our behalf:

• Google (Gmail / Google Workspace) — receiving and storing the messages sent through the contact form;
• Google Analytics — statistical analysis of website usage;
• Hosting provider — the infrastructure where the website is hosted.

Some of our providers, such as Google, may process data outside the European Economic Area. In those cases, the transfer is carried out under appropriate safeguards, such as the Standard Contractual Clauses approved by the European Commission.

We keep your data only for as long as necessary for the purposes for which it was collected:

• Contact-form messages: up to 24 months after the last contact, unless the relationship develops into a project;
• Analytics data (Google Analytics): according to the retention periods configured in the tool.

Under the GDPR, you have the right to access, rectify, erase, restrict, or object to the processing of your data, as well as the right to data portability. To exercise any of these rights, contact us at [email protected].

If you believe that the processing of your data does not comply with the law, you have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD), at www.cnpd.pt.

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. That said, no method of transmission over the Internet is completely secure.

Our website may contain links to external sites (for example, social networks). We are not responsible for the privacy practices of those sites, so we recommend reading their respective policies.

We may update this Privacy Policy from time to time. The version in force is always the one published on this page, with the date of the last update shown at the top.

If you have any questions about this Privacy Policy or about how we handle your data, contact us at [email protected].